Solo PR Pro is a membership community that provides resources and information to members. We also operate a free blog and newsletter.
Pro Premium Members
This section applies to the Personal Information we collect and process from a Pro Premium Member or potential Member through the provision of the Services. If you are not a Member, the Visitors or Contacts section of this policy may be more applicable to you and your data. In this section, “you” and “your” refer to Members and potential Members.
- Information We Collect
The Personal Information that we may collect broadly falls into the following categories:
(i) Information you provide to us: In the course of engaging with our Services, you may provide Personal Information about you. Personal Information is often, but not exclusively, provided to us when you sign up for and use the Services, consult with our member service team, send us an email, or communicate with us in any other way.
This information may include:
Registration information: You need to create a Pro Premium account to use the Services as a Member. When you register for an account, you will be asked to provide certain basic information, such as your name, email address, username, password, company name, title, location, and phone number.
Billing and communications information: If you purchase a monthly or annual membership plan, you will provide your payment and billing information, such as your credit card details and billing address to our payment merchant. Solo PR does not see, collect or edit your billing and payment information but we do maintain a record of your billing transactions and purchases, and any communications and responses.
Information we process on your behalf: In order to use certain services, such as add your profile to the Member listings, you provide us with information about you and your business, such as your company name, areas of expertise, address and phone number. We use and process this information to populate our Find a PR Consultant database, that allows individuals and companies to search for and contact you regarding work. This service is optional and you are not required to create or maintain a listing. You may delete your listing at any time. If your membership becomes inactive, Solo PR will remove your listing within 10 days.
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites and Services to operate, and we refer to these as “essential” or “strictly necessary” cookies. These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas. Because these cookies are strictly necessary to deliver the website, you cannot refuse them without impacting how our website functions. You can block or delete them by changing your browser settings.
Performance and functionality cookies, such as W3 Total Cache are used to enhance the performance and functionality of our websites but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
Analytics and customization cookies, such as Vimeo and Google collect information that is used either in aggregate form to help us understand how our website are being used or how effective our marketing campaigns are, or to help us customize our website and application for you in order to enhance your experience.
Other tracking technologies
We and our third-party partners may use other, similar technologies from time to time, like web beacons, pixels (or “clear gifs”) and other tracking technologies. These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Website or, in the case of web beacons, opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Website to another, to deliver or communicate with cookies, to understand whether you have come to our Website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of marketing campaigns. While you may not have the ability to specifically reject or disable these tracking technologies, in many instances, these technologies are reliant on cookies to function properly; accordingly, in those instances, declining cookies will impair the functioning of these technologies.
- How We Use Your Personal Information
- To bill and collect money owed to us by you.
- To communicate with you about your account and provide member support.
- To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
- To provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements.
- To prosecute and defend a court, arbitration, or similar legal proceeding.
- To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
- To carry out other legitimate business purposes, as well as other lawful purposes about which we will notify you.
- Data Protection Rights
Solo PR Pro takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete and up to date. As a Member, you can manage many of your individual account and profile settings within the dashboard provided through the Solo PR Pro platform, or you may contact us directly by emailing us at email@example.com. You can manage your payment information through the Paypal dashboard.
In addition, individuals who are residents of the EEA can object to the processing of their Personal Information, ask to restrict processing of their Personal Information or request portability of their Personal Information. You can exercise these rights by contacting us at firstname.lastname@example.org. If any of your Contacts wishes to exercise any of these rights, they should contact you directly, or contact us as above.
Similarly, if Personal Information is collected or processed on the basis of consent, the data subject can withdraw their consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.
This section applies to Personal Information that we collect and process through our Website and in the usual course of our business, such as in connection with our recruitment, events, sales and marketing activities. In this section “you” and “your” refers to Visitors.
- Information We Collect
(i) Information you provide to us on the Website or otherwise: Certain parts of our Website may ask you to provide Personal Information voluntarily. For example, we may ask you to provide certain Personal Information (such as your name, and contact details) in order to sign up for a free newsletter, purchase a one-time product, or paid Solo PR Pro premium account, apply for a role with Solo PR Pro, or otherwise submit inquiries to us. We may also collect Personal Information, such as your contact and and feedback, when you attend our events, take part in surveys, or through other business or marketing interactions we may have with you. You may choose to provide additional information when you communicate with us or otherwise interact with us, and we will keep copies of any such communications for our records.
The Personal Information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your Personal Information. We will also let you know prior to collection whether the provision of the Personal Information we are collecting is compulsory or may be provided on a voluntary basis and the consequences, if any, of not providing the information.
(ii) Information we collect automatically through the Website: When you visit our Websites, we may also collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered Personal Information under applicable data protection laws.
- Use of Personal Information
We may use the information we collect through our Website for a range of reasons, including:
- To provide, operate, optimize, and maintain our Website.
- To send you information for marketing purposes, in accordance with your marketing preferences.
- For recruitment purposes if you have applied for a role with Solo PR Pro.
- To respond to your online inquiries and requests, and to provide you with information and access to resources or services that you have requested from us.
- To manage our Website and system administration and security.
- To improve the navigation and content of our Websites
- To identify any server problems or other IT or network issues.
- To process transactions and to set up online accounts.
- To compile aggregated statistics about site usage and to better understand the preferences of our Visitors.
- To carry out research and development to improve our products and services.
- To customize content and layout of the Website.
- To carry out other legitimate business purposes, as well as other lawful purposes.
- Public Information and Third-Party Websites
Blog. We have a public blog on our Website. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you want it removed, contact us here. If we are unable to remove your information, we will tell you why.
Social media platforms and widgets. Our Website may include social media features, such as the Facebook Like button. These features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly.
Information for Members and Visitors
- How We Share Information
(i) Our service providers: Sometimes, we share your information with our third-party service providers, who help us provide and support our Services and other business-related functions.
(ii) Any competent law enforcement body, regulatory body, government agency, court or other third party where we believe disclosure is necessary (a) as a matter of applicable law or regulation, (b) to exercise, establish, or defend our legal rights, or (c) to protect your vital interests or those of any other person.
(iii) A potential buyer (and its agents and advisors) in the case of a sale, merger, consolidation, liquidation, reorganization, or acquisition.
(iv) Any other person with your consent.
- Your Choices and Opt-Outs
Members and Visitors who have opted in to our marketing emails can opt out of receiving marketing emails from us at any time by clicking the “unsubscribe” link at the bottom of our marketing messages.
Also, all opt-out requests can be made by emailing us using the contact details provided in each email. Please note that some communications (such as service messages, account notifications, billing information) are considered transactional and necessary for account management, and Members cannot opt out of these messages unless you cancel your Solo PR Pro Premium account.
We take appropriate and reasonable technical and organizational measures to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.
Solo PR Pro Premium accounts require a username and password to log in. Members must keep their username and password secure, and never disclose it to a third party. If you lose your password, you can contact Solo PR Pro for help to reset it.
If you have any questions or comments, or if you have a concern about the way in which we have handled any privacy matter, please use our online contact form or email us at email@example.com.