Time management, monitoring and more

Thu, Feb 18, 2010

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This week’s #solopr Twitter chat was once again jam-packed with helpful tips. New and established PR consultants alike offered insights on the following topics:

  1. When budgets are small, what methods do you use to track clips (both online and print)?
  2. How do you “fire” a difficult client without being seen as responsible for the “challenges” of the situations they created?
  3. How do you approach the “can I pick your brain for free” question?
  4. How do you organize your time? With social media and other disruptions, how do you block out your day?

As a follow-on to the first question, there’s a discussion on the Solo PR Pros LinkedIn Group listing all of the monitoring tools from the chat – join the group and add your favorites to the list!

And be sure to check out the entire Twitter chat transcript in pdf for sage advice addressing these issues of interest to all independent PR consultants.

Have you encountered any of the situations we addressed? For those unable to participate in the Twitter chat, what would you add to the discussion?

The #solopr chat – held each Wednesday from 1-2 p.m. Eastern – is a weekly ritual for some of the most savvy Solo PR Pros on Twitter. Anyone with a Twitter account is welcome to participate – see the Join Us for the #solopr Chat on Twitter post to find out how!

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Salty and Successful

Tue, Feb 16, 2010

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Jeremy Pepper pic2 150x150 Salty and Successful

Jeremy Pepper has been blogging for seven years at Pop! PR Jots, and this early adopter is known for not pulling punches. The interesting thing is, whether he’s on his blog telling people to shut the —- up, or on Twitter letting folks know when they’re blowing hot air, he’s usually correct. It also helps that a good sense of humor comes with that intellect.

I’ve always wondered what it’s like to just speak your mind, especially for a PR person. Jeremy was kind enough to let me interview him to find out, and — as one would expect  — he shares both the good and the bad.

You’re both blunt and successful. Did you consciously decide that you would curse and cajole online, or did it just happen that way?

There’s nothing conscious in what I do, but there is a fiery part of my personality that believes if I believe in something, I will put my opinion out there. And, well, my background is philosophy so I’m able to argue my position pretty well, which seems to annoy people on Twitter (but, well, not my fault they’re unable to argue or prove their point – which might mean that their points aren’t defensible).

Also, I still follow my original position when I started blogging (and in extension Twittering or whatever is next). I blog for an audience of four friends that are also in the industry. That lets me be myself, swear when appropriate, and not be worried that I’m going to offend someone. Do I self-censor? Of course, I am cognizant of what I might write and how it may affect my career and clients. But, for better or worse, I’m true to myself.

Has it hurt me? Most likely yes. Am I going to change it up that much? Most likely, no. But I do self-censor and pay attention to what I say.

If you’re 100% your true self all the time, do you attract clients and employers who accept and embrace the real you?

Not really sure. Like I noted above, it has probably hurt me. But there’s also a disclaimer that it’s my opinion and opinion only, and the smarter organizations understand that. But, my work is what speaks for me. I don’t self promote like a lot of people out there, but the work I have done speaks for itself. You hire me for my ability to understand traditional and social media public relations, my ability to tell a story, my ability to build relationships and my efforts to go out and get coverage.

Do you think being outspoken has had an impact on your career?

It depends on if I’m being pigheaded and stubborn. But it has also helped because PR seems to have gone from counsel to almost being assistants: we’re told what to do and we do it. By having an opinion and being able to formulate it, I am able to give client’s counsel that is based on experience instead of the “whatever you want to do.” And, yes, being in-house, I have gone to past agencies and asked for their opinion and counsel and been stunned by their lack of an opinion or ability to counsel.

Have you ever regretted something you said?

Probably. I am human. But I learned a valuable lesson when I was like 9 years old from my Uncle (well, ex-Uncle, but still my Godfather). The difference between being a man and not being one is the ability to admit your mistakes and apologizing. That left an impression on me, so I try to apologize if I am wrong.

What’s the best part about being Jeremy Pepper?

No one forgets my name. That really is a great perk of the name, it is pretty much unforgettable. And my voice is distinct enough that I never have to say who I am on the phone.

What do you think? Have you ever shown your true colors, and was the result good or bad?

Jeremy Pepper has worked for more than a decade in public relations, in both traditional and what is now called social media. Pepper has worked with a who’s who of Fortune 500 companies during his career, ranging from consumer technology to consumer packaged goods to high technology, providing integrated communications counsel to such companies as Eastman Kodak, Clorox, Cisco Systems, General Motors, Mobile 1, Nortel Networks,  Verizon Wireless, Sprint, Campbell’s Soup, amongst others. Currently, Pepper is the director of communications and social media for Palisade Systems, working on public relations and social media campaigns in a B2B setting, garnering press and exposure for the corporation’s data loss prevention solutions.

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On Firing a Client

Thu, Feb 11, 2010

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This is a guest post from Heather Whaling of Geben Communication.heather whaling On Firing a Client

I fired a client last week. If this is some sort of “rite of passage” that every SoloPR person experiences at some point in her career, I guess I’m officially a member of the club.

While I’m a new SoloPR person — on my own since December –  I have eight-plus years of agency experience. In all that time, I’ve never had a relationship go this bad, this fast. It was quite a learning experience for me.

Without rehashing all the ugly details, this client didn’t follow through on some things on his end, which put me in a very compromising situation with a highly influential reporter/blogger and a number of other people. At the same time, he told me he wasn’t going to be able to pay me for work already performed. When I told him that I couldn’t continue working for him on this or any other project until took care of the issues with the blogger and while these bills were outstanding, he sent me nasty emails — totally out of line and untrue.

How would you have responded? Even though the concept of firing a client may sound a little crazy, I don’t want to align myself with people like that. To me, it’s not worth it. I think WHO you work with speaks volumes. Sarah Evans once wrote that business owners need to trust their gut when deciding if a partnership or client is the right fit. I couldn’t agree more.

In fact, this was one of the most valuable lessons I learned at my last job, director of PR for Costa DeVault. Linda Costa founded her company nearly 25 years ago, and today it’s one of the top PR/marketing firms in Florida. She’s an incredibly savvy businesswoman. Working for Linda for four years taught me a lot about running a business, not the least of which is the importance of treating people the right way. Linda wouldn’t stand for clients who didn’t treat her employees with the respect they deserve. Nor would Linda do business with every potential client that came calling. Now, as a business owner myself, I can subscribe to that same approach.

This whole experience has made me realize a number of things, but most importantly, that one of the benefits of owning my own company is the ability to pick and choose the clients I work with.

As SoloPR people, we don’t have to put up with clients who are disrespectful or falling short on their end of the bargain. Being solo gives us the flexibility to work with people, causes and clients that we truly believe in. It’s easily one of the best things about working for myself. While this week has been challenging, it’s also been an excellent learning experience about the types of clients I want to align myself with.

I’d love to your perspective: How do you handle clients and prospects that don’t align with your personal approach to business?

Heather Whaling is an award-winning, seasoned communicator, fusing strategic thinking, strong writing skills and creativity to deliver public relations, social media and marketing results. She launched Geben Communication to work more closely with nonprofit organizations and small businesses. Additionally, Heather co-moderates #pr20chat, a weekly exploration of social media’s influence on public relations. Connect with her on her blogTwitter or via email at heather [at] gebencommunication.com.

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How PR Consultants Can Switch Industries

Wed, Feb 10, 2010

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As part of this week’s #solopr Twitter chat, pros in PR consulting offered insights on a wide-range of topics, addressing the following questions:

  1. What advice do you have for switching industries- e.g. B2B to consumer PR?
  2. How do you balance the tax/financial planning side of their business (since tax man = tax returns only)
  3. How do you find and pitch to potential clients?
  4. How should one build media contacts for yourself when the company you’ve worked for doesn’t have a great relationship w/press?

An excellent piece of advice came from Mary Barber (@mdbarber) on the first question:

“Remember that the fundamentals of the profession are the same no matter your specialty. More is the same than different.”

Be sure to check out the transcript in PDF for tons more wisdom (note: for some reason, the ever-buggy wthashtag transcript this week omitted Q3 – answers to that question can be found here).

What do you think — any points to add to the discussion?

The #solopr chat – held each Wednesday from 1-2 p.m. Eastern – is a weekly ritual for some of the most savvy Solo PR Pros on Twitter. Anyone with a Twitter account is welcome to participate – see Join Us for the #solopr Chat on Twitter to find out how!

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PR Consulting Clients Want Specialists

Tue, Feb 9, 2010

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This is a guest post from Kevin Dinino, Founder & CEO, KCD Public Relations Inc. KCDPR at LPL 150x150 PR Consulting Clients Want Specialists

I started out like many in the PR field, as a generalist Account Executive at a mid-size PR agency pre-Internet bubble.  Once the sky started to fall and clients such as Neopets.com disappeared overnight, I was moved to start supporting large financial firms involved in venture capital and leveraged buyouts.

It was a rewarding job, working with these masters of the universe and becoming immersed in the financial media and learning how no news  sometimes was a good thing. Two years later, I was lured to the wonderful world of Wall Street, working in PR for a large brokerage firm, promoting financial advisors in their local markets. It was great to travel across the country and drive media interest in local markets help build their brand.

A move across country to sunny San Diego allowed me to head the PR department for a similar brokerage and help craft PR campaigns with some of the larger and reputable independent financial advisors in the country. No one expected the great financial collapse of 2008 and before I knew it, my position had been jettisoned.

Eager to continue my love affair with the financial media, my former employer and I agreed that I would hang out my own shingle and offer my PR services to their clients. I was always an entrepreneur at heart and slowly started the process of founding my new firm, KCD Public Relations.

What I learned early on was that I had a very unique network of contacts and a former employer that was willing to market my business. These factors led me to the easy decision to position my firm as a specialty shop, working directly with financial services firms (and financial advisors) on PR campaigns, leveraging my 10+ years of industry experience.  I have found that clients want to work with a specialist vs. a generalist – so every marketing piece for my agency (Web site, social media, brochures, etc) is geared to appeal to a financial services firm.

The results have been tremendous – KCD PR has grown from two initial clients to close to 10 and I’ve been able to leverage more industry expertise to work on behalf of the firm. In some ways it might sound counterintuitive that the more you specialize the more success you find, but that’s certainly been my experience. Find what you do best and then reap the rewards.

What have you found in your own business? Are the benefits of specializing worth the perceived risks?

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