Comments on: On Firing a Client

By: Doubts, motivation, advice: PR pros dish on starting biz « Public Relations and the people behind it

Tue, 08 Feb 2011 11:09:57 +0000

[...] it. When you first start a new business, it’s hard to leave money on the table. But, sometimes saying “no” really is the best decision. Now, I’m much more particular about the types of clients I agree to take on. I want to work with [...]

By: On Firing a Client « PRoclaimer

On Firing a Client « PRoclaimer — Thu, 14 Oct 2010 15:36:27 +0000

[...] is a guest post featured on Solo PR Pro from Heather Whaling of Geben [...]

By: Vincent Roman

Vincent Roman — Fri, 25 Jun 2010 19:38:24 +0000

I would consider it to be good business practice to prune off the least beneficial 10% of clients each year. You need to focus on those clients that (a) make your life easier; and (b) spend more on your services.

As for firing clients, it's good to not have to deal with negative and spent forces. The worst thing to deal with is when they turn into complete arseholes as a result. Pardon my lingo

By: Radio Roundtable: The Not Flying Solo Edition « Media Bullseye – A New Media and Communications Magazine

Fri, 26 Feb 2010 20:56:04 +0000

[...] up the topics for the week, Kellye, Doug and Jen talk about that awkward moment when you need to fire a client–sometimes it’s clear cut (such as ethics), but other times it is a matter of [...]

By: tracydiziere

tracydiziere — Wed, 17 Feb 2010 21:14:19 +0000

Oh good one! Thanks, Heather! I just saw this post and will add it to my compiled list of resources on why and how to fire clients at http://tinyurl.com/firewhyhow.

By: Lori Scribner

Lori Scribner — Wed, 17 Feb 2010 00:38:39 +0000

I'm sure you did the right thing Heather. In my 6 years as a “solo” I have not had to fire a client, that said, the client relationship is like any other and if you don't have the same business morals and standards sometimes it's best just to walk away. The fact that they probably weren't going to pay you spoke volumes for how much they valued you and your services.

By: ShansDailyFinds

ShansDailyFinds — Sat, 13 Feb 2010 05:33:42 +0000

Thanks for this post Heather. I have fired a client before and it's the scariest thing, because you really don't know how they are going to react.

Shannon

By: marydemingbarber

marydemingbarber — Sat, 13 Feb 2010 00:43:53 +0000

Thanks. That's why I'm also grateful to Kellye for connecting us all here and on the weekly chat. Someday I hope to meet many of my virtual friend IRL but in the meantime, this kind of sharing/learning is just fine.

By: heatherwhaling

heatherwhaling — Fri, 12 Feb 2010 23:15:01 +0000

Blogging about the experience has been therapeutic for me! It's reassuring/comforting to know that so many other SoloPR people who I respect (like you!) have been there, done that! I continue to be amazed at how much we can learn from each other!

By: marydemingbarber

marydemingbarber — Fri, 12 Feb 2010 10:24:23 +0000

Welcome to the life of the solo pr pro Heather. More importantly, thank you for sharing you story so others know they aren't “alone.” Firing a client is one of the scariest things we do because it's counter-intuitive to growing our business. However, it also makes us stronger and healthier. Great job!